Tactus Design Unsollicited Email (SPAM) Policy

SPAM Policy

The abuse and misuse of e-mail is a serious problem and Tactus Design is committed to a zero-tolerance, anti-spamming policy. Under this policy, we prohibit spam, or any unsolicited commercial email, from being sent either:

  • Over the Tactus Design network, by customers or any other users of the Tactus Design network.
  • Over ANY network if the message sent advertises or mentions a site hosted on an Tactus Design server.

Definition of UCE (Unsolicited Commercial E-mail), or SPAM

  • Bulk UCE, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address or URL belonging to or pointing Tactus Design or any URL (domain) that is hosted by Tactus Design.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Tactus Design.The use of webpages set up on ISPs that allow SPAM-ing (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by Tactus Design.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM.Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
  • For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) website .

Repercussions of SPAM

Across the Web, it is generally accepted that SPAM is an inconsiderate and improper business practice.

  • Tactus Design. SPAM is not only harmful because of its negative impact on consumer attitudes toward Tactus Design, but also because it can overload Tactus Design’s network and resources.
  • Our Providers. Since it is unsolicited, users who receive SPAM often become angry and send complaints to our upstream providers. This upsets our providers who abhor SPAM for the same reasons that Tactus Design does – it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.

Punishment For SPAM

Tactus Design reserves the right to suspend or terminate, without warning, any account that violates this policy. Suspended or terminated accounts will not be re-instated for any reason. Usage of Tactus Design services constitutes acceptance and understanding of this policy.

Tactus Design may, at its option, charge £25.00 per SPAM complaint we receive. These are non-refundable charges and will be invoiced at the time of complaint notification.

Tactus Design reserves the right to decide what it considers “SPAM”, “UCE”, “mail bombing”, or “bulk e-mail”, and to determine from all of the evidence whether or not the e-mail recipients were from an “opt-in” e-mail list.

Should you choose to e-mail from Tactus Design servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best practices for proper mailing list management and preventing e-mail abuse.

Basic Mailing List Management Principles for Preventing Abuse

Mailing lists are an excellent vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.

Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.

  1. The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
  2. Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
  3. Mailing list administrators should make an “out of band” procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
  4. Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
  5. Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a “suppression list” of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
  6. Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring “opt-in” lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
  7. Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B’s mailing lists into its own.

* This SPAM Policy and all other Tactus Design policies are subject to change by Tactus Design without notice. Continued usage of our services after a change to this policy is implemented and posted on the Tactus Design site constitutes your acceptance of such change or policy. We encourage you to regularly check the Tactus Design site for any changes or additions. Visit our Terms & Conditions for further information regarding our policies.

Tactus Design Privacy Policy

Because protecting your privacy is very important to Tactus Design, we operate our website under the following guidelines to safeguard your personally identifiable information.

Tactus Design’s policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Tactus Design’s policies and procedures are subject to change at any time.

What personal information does Tactus Design collect?

In the course of serving its customers, Tactus Design acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information – such as the customer’s name, address, telephone number, and credit card data – is provided to Tactus Design by its customers in order to establish service. Other information – such as the customer’s account status, choice of services, and customer logs – is created and maintained by Tactus Design in the normal course of providing service. Tactus Design also uses cookies, which are small pieces of information that a web site can store in a designated file on a user’s computer. In addition, Tactus Design may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Tactus Design will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Tactus Design, its partners, its employees and other customers of Tactus Design’s services. To protect the loss, misuse, and alteration of information that is collected from customers, Tactus Design has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Tactus Design may use customer information to provide its customers with system information or information about new or upgraded products or services.

Modification of customer information.

Customers may modify their personal information by sending an e-mail to Tactus Design customer support.

Domain name customers, who have registered a domain name with Tactus Design and wish to change the Technical Contact from Tactus Design to another company, may send a request to customer support. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.

Will Tactus Design ever send me direct mailings?

From time to time, Tactus Design may send its customers information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to customer support.

How do I protect my personal information in public forums?

Tactus Design may offer interactive forums, such as message boards and chat. Tactus Design users should be aware that when they voluntarily disclose personal information to other users or to third parties on the Tactus Design system, through e-mail, or outside of the Tactus Design system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Tactus Design strives to protect your personal information, Tactus Design cannot guarantee the security of any information that you transmit to Tactus Design, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

What about privacy on sites that Tactus Design links to?

Tactus Design may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Tactus Design, and Tactus Design disclaims any responsibility or liability for their policies or actions.

Disclosure of customer information and communications

Tactus Design will not otherwise disclose its customers’ personal and account information unless Tactus Design has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Tactus Design, Tactus Design’s customers, or others, or where Tactus Design has a good faith belief that the law requires such disclosure.

Tactus Design also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Tactus Design stores or transmits for its customers. The circumstances under which Tactus Design will disclose such electronic customer communications are when:

  • it is necessary in order to provide service to the customer;
  • it is necessary to protect the legitimate interests of Tactus Design and its customers;
  • it is required to cooperate with interception orders, warrants, or other legal process that Tactus Design determines in its sole discretion to be valid and enforceable;
  • it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Tactus Design and appear to pertain to the commission of a crime.

Tactus Design disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Tactus Design will, however, review, delete or block access to communications that may harm Tactus Design, its customers or third parties. The grounds on which Tactus Design may take such action include, but are not limited to, actual or potential violations of Tactus Design’s Acceptable Use Policy.